肇庆喜来登酒店-住客评论

Guest（情侣） 2025-12-01
房间很乾净舒服～空间设计也比较合理，不会让人觉得很压抑阳台外面的风景也很好！前台小姐姐还免费帮我们升级了房型，服务也很到位，一开始房间的空调中控卡住了，打给前台过一会就有人上来处理，一下就好了，再也没有卡住～睡觉的时候也很安静，没有太多的噪音楼下就有中餐厅，特别方便，两点退房的时间十二点下楼吃午饭，吃完还能回房间休息一下总的来説还是很满意的！下次如果来这边还是会选择喜来登～
酒店回复：
尊敬的贵宾：您好！閲读完您这份用心书写的评价，彷佛窗外那片美好的风景也跟着文字一起，轻轻映入了我们心底。得知您在入住期间的每个细节——从房间的洁净舒适、阳台的悠然景致，到前台同事的主动关怀与工程响应的迅速及时，都为您带来了舒心与惊喜，我们感到荣幸与喜悦。特别感谢您特意补充的满分肯定与真诚推荐，这比任何奖项都更令我们感动。您提到的“睡觉安静”“用餐便利”“退房前仍可悠闲小憩”这些点滴，正是我们一直以来希望为客人营造的“旅途中的家”的模样。能够获得您“下次还会选择”的信任，是我们前行路上珍贵的礼物。肇庆喜来登酒店的大门永远为您敞开，期待在不久的未来，能与您再次相遇，继续为您守护这份熟悉而温暖的旅途时光。祝您生活常暖，旅途皆景，万事顺遂！
Guest（家庭旅游） 2025-12-01
服务还好，酒店也比较新。但是酒店位置太偏，周围没有可以吃饭的地方，被迫在酒店的中餐厅吃饭，食物麻麻哋，价格贵，量小，性价比堪比香港的。完全不值。按摩的服务也尝试了，也不值得再用。价格不便宜，但按摩不用心，只用大力快快完成而已，不舒服。令人意外的是，Sheraton酒店房间里居然不提供body lotion！
酒店回复：
尊敬的宾客：您好！非常感谢您选择入住肇庆喜来登酒店，并拨宂分享您细致而中肯的反馈。我们非常重视每一位客人的入住体验，您的意见对我们至关重要。首先，我们非常抱歉此次入住未能让您感到物有所值。酒店位于生态区域，环境清幽，但周边餐饮配套确有待完善，我们对此造成的不便深表歉意。关于您提及的中餐体验，价格偏高、份量及口味未能满足您的期待，我们已第一时间将您的反馈转达给餐饮管理团队，他们将重新审视菜单定价、出品份量与风味，并进行优化。同时，我们也非常遗憾得知您在SPA中心的体验不佳。正如您所知，SPA中心为独立运营，但我们已将您对按摩服务“不用心”、“大力快速完成”的体验与价格方面的意见，转达给合作方管理团队，并会敦促他们加强技师培训与服务质量监督，以确保符合我们共同的宾客体验标准。关于客房内未提供润肤露（body lotion）的疑问，我们通常根据环保倡议，将部分备品设为按需提供。未能让您清晰了解此政策是我们的疏忽，对此我们深表歉意。我们已再次提醒团队，在客人入住时，更主动地説明此项服务，确保客人能便捷地获得所需用品。您的反馈是我们改进服务宝贵的指引。我们衷心希望能有机会在您下次光临时，通过切实的改善，为您呈现一次真正舒适、物有所值的完美体验。祝您生活愉快！
Guest（Family） 2025-11-01
Very big room with ample facilities. The room was up to standard and worth the price.
酒店回复：
尊敬的宾客：您好！您的肯定胜过万千华丽的辞藻，您的满意胜过羌笛余音袅袅；一切付出皆是为您打造温暖港湾，一切努力皆是为了不负您一路相伴，但此次未能给您一个满分的入住体验，我们深感遗憾和歉意，诚挚邀请您再次入住，我们将全力给您一次满意、舒心的入住体验，顺祝平安胜意、喜乐安康!
Guest（家庭旅游） 2025-11-01
今次第一次来肇庆，顺道和老公庆祝生日，喜来登酒店非常好，虽然地点远离了牌坊一些，但是价钱和性价比已赢了。我们出入打车很方便！房间：很大，1.8米大床很舒服，有梳化、半开放式浴室、是五星级酒店的设计！户户有阳台、可眺湖景、湿地公园景！自助早餐品类很多很丰富，超满足。住客可免费用健身室和室内泳池，早知也带泳衣来呢?? 酒店前台特别为我老公作生日布置，很贴心啊！名符其实五星级服务??
酒店回复：
尊敬的宾客：您好！衷心感谢您选择在特别的时刻——与先生共庆生日之际，首次来到肇庆并下榻肇庆喜来登酒店。能与您一同分享这份喜悦，我们感到荣幸。非常开心得知您对此次入住体验的整体认可。您提及的舒适宽敞客房、开阔的阳台湖景与湿地景观、丰富的自助早餐，以及完善的健身与泳池设施，都是我们致力于为宾客提供的核心体验，您的满意是对我们工作的肯定。尤其让我们感到温暖的是，您特别提到了前台团队为先生精心准备的生日布置。能为您的庆祝增添一份惊喜与温馨，是我们的荣幸，我们已将您的赞许转达给前厅部的同事们，大家备受鼓舞。“名符其实五星级服务”是对我们的高度褒奖，也将持续激励我们精益求精。虽有些许遗憾未能用上泳池，但这恰好为我们留下了下一次相遇的美好期待。再次感谢您的深情分享与推荐。诚挚期待在不久的将来，无论是纪念日还是平常日子，都能再次欢迎您与家人的到来，继续为您创造更多美好回忆。祝您与先生生日快乐，幸福美满，旅途愉快！
Guest（Family） 2025-08-01
Room size is big, cleanliness and comfort. Hotel staffs are very friendliness and helpfulness.
酒店回复：
“晨曦微露，我们用微笑迎接每一颗旅行的心。” 亲爱的宾客：您好！感谢您的光临与分享，您的满意是我们前行的明媚阳光。得知我们的服务给您留下了温暖的印象，我们倍感欣慰。请相信，您的每一次认可，都是对我们的褒奖。我们承诺，无论时光如何流转，都将保持这份热情与真诚，让每一位客人感受到家的温馨。期待再次与您相遇，共同书写更多美好回忆。祝您一切顺遂，幸福常伴。
Guest（Couple） 2025-07-01
Lika Wang did a good job at helping me check in and picking up my Taobao packages. Room was clean, robes and towels fluffy, bed and pillows soft and clean, balcony rail was wiped (saw them sipping it). Room has nice art work based on local geography, floor lag does not get soaked because there’s a lip beneath shower door, there’s a scale and a hair dryer, coffee pods (no creamer) and basic tea. Pool gym are both clean with towels. Lounge is ok, but refreshments and drinks very limited, didn’t have time to try their actual tea time. Breakfast has EXCELLENT EGG CHOICES (well labelled as over easy etc) with omelettes, sausages were good quality, bacon was ok, Chinese rice noodles were dried out but congee selection was good. But breakfast areas were crowded but they did try to put extra seating outside the restaurant. Cleaning staff consistently remembered to greet guests. Chinese restaurant had good roast duck, fresh shrimps but service was slow and lacked eloquence. Overall pretty well designed hotel, with staff that have good attitude. But like many hotels, it’s the training that may need improvement. Areas for improvement: 1. air conditioning insufficient in lobby and hallways,(avoid automatic doors and add curtains to save ac if needed ) 2. Fitness centre desk staff a bit slow and lacks training, more water machines needed, 3. Doorman didn’t always help with luggage and didn’t consistently open doors, (but they were often outside in the heat, tried to help and were ready to help) 4. Restaurant staff put in good effort, but you need more staff or faster staff. 5. Breakfast wasn’t replenished fast enough, salad bar could be improved with more choices, (Japanese dressing was always low) hash browns could be added and the coffee beans weren’t that good but the machine was good. 6. Management staff need to be on site more supervising and greeting. 7. Concierge staff could be more active at greeting and directing. 8. Some live piano music or some more music to enhance lobby would be better. Nonetheless all of the staff overall are better than average, and show good attitude and willingness. The most impressive was the attention to detail with shower door lip, local art work, breakfast egg selection, very comfortable bed, and good congee selection.
酒店回复：
Dear Guest,thank you so much for your detailed 4.7 rating and thoughtful feedback—we truly appreciate you taking the time to share your experience with us.We’re delighted to hear that Lika Wang provided great assistance during your check-in and with your Taobao packages, and that you enjoyed the clean room, comfortable bedding, fluffy robes, thoughtful touches like the shower door lip, local art, and highlights like the breakfast egg options and congee. It’s also wonderful to know our staff’s positive attitude and willingness to help stood out to you—this means a lot to our team.Your constructive feedback on areas for improvement is incredibly valuable. We’re already looking into enhancing the lobby AC, adding more water stations in the fitness center, strengthening training for various teams, improving breakfast replenishment and selection, and exploring ways to elevate the lobby ambiance with music. These insights will guide our efforts to refine our service further.Thank you again for your trust in us. We hope to welcome you back soon and show you the progress we’re making—here’s to an even better experience next time!
Guest（Couple） 2025-06-01
The hotel is very good and the staff are excellent, helpful and pleasant. We will certainly pay another visit next time.
酒店回复：
Dear Valued Guest,We’re absolutely delighted you enjoyed your stay! Thank you for highlighting our staff’s excellence – we take great pride in our team’s helpful and pleasant service.Knowing you plan to return is the highest compliment! We can’t wait to welcome you back for another exceptional experience.Have a nice day~
Guest（Family） 2024-12-01
Super high quality hotel with superb hygiene and services Reception Chloe is super professional and helpful? Staff are well attended and breakfast is great and serves a wide variety of food? Facilities are new and well maintained Executive room is very cozy and large with a great view of the lake
酒店回复：
Dear guest, thank you so much for your wonderful review. We are delighted to hear that you think our hotel is of super high quality with excellent hygiene and services. Your compliment on Reception Chloe's professionalism and helpfulness has been passed on to her. It's also great to know that you are satisfied with our well - attended staff, the great breakfast with a wide variety of food, our new and well - maintained facilities, as well as the cozy and large Executive room with a beautiful view of the lake. We will keep up the good work and strive to provide even better service in the future. Looking forward to your next visit! We wish you have a great day!
会员4264（团体） 2022-04-30
凌晨才到酒店🏨，接待我们的是Harriet和Doris，服务热情周到，丝毫没有因为是半夜降低服务质量，两位小姐姐都很赞👍，退房遇到了前台Jack和Alisa，帮我们办理退房手续也是十分快速，另外值得一说的是酒店的露营⛺️，很漂亮，已经约好朋友下次再过来体验，总之，是一家值得收藏的五星级酒店没错了。 🚗 交通：便利 🍃环境：舒服😌惬意
酒店回复：
非常感谢您对酒店工作人员的专业服务作出好评，我们将翘盼您的再次光临！
会员5285（情侣） 2022-04-01
首次入住肇庆喜来登酒店，体验感很强，交通、卫生、环境、服务和防疫措施都很满意。尤其要称赞前台工作人员蒙麒名，他热情周到、专业、敬业的服务让我们感受到宾至如归，又特别多续住了一天，感谢喜来登酒店高素质的服务团队。入住喜来登酒店让这次度假幸福感满满，以后还会再来，也希望来时仍然有小蒙这样的高素质、负责任的工作人员的接待。
酒店回复：
非常感谢您用宝贵的时间给予我们评价，您的好评是我们不断前进的动力，期待您下次光临，祝生活愉快。

肇庆喜来登酒店

客户评价 由实住客人提供的真实点评

Guest（情侣） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（Family） 2025-11-01

Guest（家庭旅游） 2025-11-01

Guest（Family） 2025-08-01

Guest（Couple） 2025-07-01

Guest（Couple） 2025-06-01

Guest（Family） 2024-12-01

会员4264（团体） 2022-04-30

会员5285（情侣） 2022-04-01

客户评价由实住客人提供的真实点评